How do I pick up a call to another person in my office?

When the person's phone rings, if you lift your handset and press the more softkey, you will see the PickUp button. Once you have pressed this key, the callerID will be displayed on your phone. At this point you can decide if you want to answer the call or not. To answer the call, press Answer.

Please note, this does not work for calls to a hunt group. If the call you are trying to pick up is not to a hunt group and the above still does not work, you should contact the Information Service Desk to request that you be included in the same call pickup group as the person whose calls you are trying to pick up.

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Last Updated: 27 October, 2008
Edited by: Learning Services Web Team